Tenzen Arcade

Cabinets available for immediate delivery are marked as such in our catalogue. If the model you are interested in is not in stock, it may be available on pre-order (a shipment is already planned) or simply not yet sourced from our suppliers. Feel free to write to us to find out the exact status of a model: we will also suggest close alternatives if the cabinet you want is not available.

We first check whether a restock is planned. If so, we offer to reserve it for you on pre-order. If not, we can suggest a similar cabinet that is already available (for example another model from the same family), or make a note of your request and make enquiries with our suppliers.

Yes. The simplest way is to fill in our online quote request form. We will get back to you with a detailed proposal.

The price depends on several factors specific to each cabinet: its cosmetic condition (bodywork, screen burn-in on CRT models, condition of the control panel...) and the purchase cost, which varies from one shipment to another. For a pre-order cabinet, freight and customs costs may also vary from one shipment to the next. The final price will always be confirmed to you before your order is validated.

We accept bank transfer. Payment is made in full at the time of ordering if the cabinet is in stock, or as a 50% deposit when reserving a pre-order cabinet, with the balance paid before dispatch or collection. Cash payment is only offered on explicit request and is limited to €1,000, in accordance with the regulations.

Your arcade machines are delivered by carrier. For a standard machine (Candy or HD Cabinet) within mainland France, delivery is offered on a per-pallet basis. For larger machines or deliveries outside mainland France, a specific quote will be provided to you by our carrier partners.

Yes, collection from our warehouse is possible and free of charge. The exact address will be given to you when you place your order.

We recommend that you check the condition of your machine as soon as it arrives and let us know promptly of any issues, together with supporting photographs, so that we can deal with your request as quickly as possible.
Please do take the time to read the guide provided with every delivery.

Our arcade machines do not come with an "official manufacturer's" warranty, as they are second-hand equipment. However, you naturally benefit from the legal warranties provided for under French law (warranty of conformity and warranty against hidden defects).
Where a dedicated machine including a system is concerned, the system itself is not covered by warranty.
That said, we are on hand to help you find a solution should any issue arise: repairs, replacement parts, and so on.

In principle, yes: you may return your arcade machine at your own expense within 14 days of purchase, subject to its condition upon return. The precise terms are detailed in our Terms and Conditions of Sale, which we send you with every quote.

Possibly, depending on the cosmetic and electronic condition of your cabinet. A trade-in is all the more worthwhile when it comes with the purchase of a new cabinet from us. Contact us with a few photos and a description, and we will tell you whether a trade-in is feasible.

We do not offer spare parts as a matter of course. It may, however, be possible when some cabinets in our stock are not in good enough condition to be sold as they are: in that case, contact us and we will check whether we can meet your needs.

We do not sell Pandora Boxes. We do, however, offer a Recalbox pack (RGB Jamma or JVS, Raspberry and microSD card), supplied without the system image installed, out of respect for rights relating to video games.